Shipping Policy
1. Order Processing and Shipping
- Orders are processed and shipped within 1-3 business days.
- Shipping typically takes 7-15 business days for your package to be delivered.
- Please note that we do not ship orders on weekends.
2. Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your shipment on the website 17track.net using the provided tracking number.
- Please note that it may take 1-2 days for tracking to update on the website.
3. Order Changes
- You can cancel an order or change the delivery address at any time before the products are shipped.
- Once the order has been shipped, we can no longer make refunds or address changes.
- Free shipping is available within the USA and Australia.
4. Shipping Methods and Duty-Paid Delivery
For certain countries, we offer Delivery Duty Paid (DDP) methods that do not require customs clearance or duties on your part. The countries and corresponding shipping methods are as follows:
- USA: UPS Express (excluding Alaska and Hawaii)
- UK: Local DPD Express
- Europe: UPS Express/DPD Express/DHL Express
- European countries with DDP method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
5. Shipping Times for Specific Countries
Below are the shipping methods and estimated delivery times for specific countries:
| Country | Shipping Method | Shipping Time |
|---|---|---|
| USA | Local UPS Ground | 10-15 days |
| UK | Local DPD Express | 7-12 days |
| Germany | UPS/DPD/DHL Germany | 8-15 days |
| France | UPS/DPD/DHL Germany | 10-15 days |
| Belgium | UPS/DPD/DHL Germany | 10-15 days |
| Luxembourg | UPS/DPD/DHL Germany | 10-15 days |
| Netherlands | UPS/DPD/DHL Germany | 10-15 days |
| Czech Republic | UPS/DPD/DHL Germany | 10-15 days |
| Poland | UPS/DPD/DHL Germany | 10-15 days |
| Croatia | UPS/DPD/DHL Germany | 10-15 days |
| Slovakia | UPS/DPD/DHL Germany | 10-15 days |
| Slovenia | UPS/DPD/DHL Germany | 10-15 days |
| Finland | UPS/DPD/DHL Germany | 10-15 days |
| Denmark | UPS/DPD/DHL Germany | 10-15 days |
| Sweden | UPS/DPD/DHL Germany | 10-15 days |
| Austria | UPS/DPD/DHL Germany | 10-15 days |
| Italy | UPS/DPD/DHL Germany | 10-15 days |
| Hungary | UPS/DPD/DHL Germany | 10-15 days |
| Lithuania | UPS/DPD/DHL Germany | 10-15 days |
| Estonia | UPS/DPD/DHL Germany | 10-15 days |
| Latvia | UPS/DPD/DHL Germany | 10-15 days |
| Greece | UPS/DPD/DHL Germany | 10-15 days |
| Ireland | UPS/DPD/DHL Germany | 10-15 days |
| Portugal | UPS/DPD/DHL Germany | 10-15 days |
| Spain | UPS/DPD/DHL Germany | 10-15 days |
| UAE (Dubai) | Dubai-specific line | 12-18 days |
| South Africa | South Africa-specific line | 15-25 days |
| Vietnam | Vietnam-specific line | 3-5 days |
| West Malaysia | Malaysia-specific line | 4-8 days |
6. Customs Clearance and Duties
- For countries not listed above, customs clearance and duty payment will be required upon the arrival of the package.
- Please contact your local customs office for information on applicable taxes.
- Commercial licenses may also be requested by customs.
We strive to provide efficient and transparent shipping services at Batchvape. If you have any questions or need further assistance, please do not hesitate to contact us.